Terms of Service

The service is provided by Airkarma, registered at [registered address to be confirmed] under company number [company registration number to be confirmed]. You can reach us at contact@airkarma.fr.

We assess whether your disrupted flight qualifies for compensation under Regulation (EC) No 261/2004 (EU261), and where it does, we pursue that claim against the airline on your behalf — corresponding with the carrier, escalating where necessary, and collecting the compensation.

We currently handle claims under Regulation (EC) No 261/2004 (EU261) only. If your flight falls outside that scope, we will tell you rather than open a claim.

Our eligibility check and any compensation figure shown to you are estimates based on the information available. They are not legal advice and not a guarantee of any outcome. Whether an airline pays depends on facts that may only emerge once the claim is filed — for example, whether the disruption was caused by extraordinary circumstances.

When you sign, you assign your compensation claim for the identified flight to us. That assignment is what allows us to deal with the airline directly and to receive the compensation on your behalf. You confirm that the claim is yours to assign and that you have not assigned it to anyone else.

While the assignment is in force, you agree not to pursue the same claim yourself or through another representative, and to tell us promptly if the airline contacts you or pays you directly.

There is no upfront cost. We are paid only if we recover compensation for you.

If we succeed, we retain a success fee of 25% + VAT of the amount recovered, and pay you the remainder — approximately 75% of the recovery before VAT. If we recover nothing, you owe us nothing.

If a claim can only be resolved through court action, additional legal costs may apply. We will tell you before that happens and will not commit you to those costs without your agreement.

If the airline pays you directly after you have assigned the claim to us, our success fee remains payable on that amount.

Within fourteen (14) business days of cleared receipt of the recovered compensation, we will pay you the net amount — the sum recovered less our success fee — to the payment details you nominate.

Delays in providing accurate payment details, or a bank rejecting a transfer, may extend that period.

You agree to give us information that is accurate and complete, and to provide the documents we reasonably need — typically a booking confirmation, boarding pass, or proof of identity. A claim can fail simply because a document is missing.

Knowingly giving us false information may cause the claim to fail and may make you liable for costs we incur as a result.

You may withdraw your claim at any time before we have recovered compensation, by contacting us. If we have already recovered compensation, our success fee applies to that recovery.

We may decline or discontinue a claim — for example where it has no reasonable prospect of success, where required documents are not provided, or where the information given to us proves inaccurate. If we discontinue, you owe us nothing and the claim reverts to you.

We will pursue your claim with reasonable care and skill. We are not liable for an airline's refusal to pay, for delays caused by the airline or a court, or for any loss that was not a foreseeable result of our failure to provide the service.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence. None of this affects your statutory rights as a consumer.

Pursuing a claim requires us to process your personal data, including identity and travel documents. How we do that, the legal basis for it, and the rights you have over it are set out in our Privacy Policy, which forms part of these terms.

If something goes wrong, contact us at contact@airkarma.fr and we will acknowledge your complaint and set out how we intend to resolve it. Raising a complaint does not affect your right to take the matter elsewhere, including to a court or a relevant consumer body.

We may update these terms. Each version carries the version identifier and date shown at the top of this page, and the version recorded against your claim when you signed is the version that governs it — changes here do not alter an agreement you have already made.

These terms and any dispute arising from them are governed by the laws applicable at [registered address to be confirmed], without prejudice to the mandatory consumer protections of the country in which you live.