About Airkarma

Airkarma is a trading name of TETRIS GROUP LLC, whose registered office is at Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates (formation number 2541900, licence number 2541900.01). TETRIS GROUP LLC is the party to every claim agreement and publishes this site.

We handle claims under Regulation (EC) No 261/2004 only: flights departing from the EU, Iceland, Norway or Switzerland, and flights into those countries on a European airline. Flights from the United Kingdom fall under UK261, which we do not handle yet. If your flight is outside this scope, we tell you rather than open a claim.

You check your flight on this site in about two minutes. If it qualifies, you sign an assignment of your claim: it lets us deal with the airline directly and receive the compensation on your behalf. We then claim from the airline and answer its objections. Within 14 business days of receiving the compensation, we pay you your share.

You can withdraw within 14 days of signing at no cost; the claim is then assigned back to you. If a claim can only be settled in court, we tell you first and never commit you to extra costs without your agreement.

Nothing unless we win. If we recover compensation, we keep 25% of it, VAT included, and pay you the other 75%. If we recover nothing, you owe us nothing. The rate is the same for every airline and every amount.

Our guides and airline pages are based on the text of the Regulation and on the judgments of the Court of Justice of the European Union that interpret it. Each page names the judgments it relies on, links to the official texts and shows when it was last updated.

If you find a mistake, write to us at contact@airkarma.fr and we will correct it.

For a question about your claim, a complaint or anything else, write to us at contact@airkarma.fr. The legal notice, the terms and the privacy policy are linked at the bottom of every page.