Transavia cancelled or delayed flight: your compensation
If your Transavia flight arrived 3 hours or more late, was cancelled at short notice, or you were denied boarding, EU Regulation 261/2004 may entitle you to €250 to €600 per passenger — whatever you paid for the ticket.
Last updated: September 29, 2026
Airkarma handles claims under EU Regulation 261/2004: flights departing from the EU, Iceland, Norway or Switzerland, and flights into those countries on a European airline. Flights departing from the United Kingdom fall under UK261, which we do not handle yet.
How much you can claim
- €250
- Flights up to 1,500 km
- €400
- Flights of 1,500 to 3,500 km, and every flight over 1,500 km within the EU
- €600
- Flights over 3,500 km, except flights within the EU
Per passenger, including children with their own seat. If the airline re-routed you and you arrived no more than 2, 3 or 4 hours late, depending on the distance, it may halve the amount (Article 7(2)).
No win, no fee: if we recover your compensation, we keep 25% incl. VAT. If we don't, you pay nothing.
When EU261 covers a Transavia flight
EU261 covers every Transavia flight departing from an airport in the EU, Iceland, Norway or Switzerland. Because Transavia is a European airline, it also covers its flights into those countries from anywhere in the world.
Your rights by situation
Delayed flight
If you reached your final destination 3 hours or more after the scheduled arrival time, you are entitled to compensation as if the flight had been cancelled, as the Court of Justice of the EU confirmed in 2009 (Sturgeon). What counts is when you arrive — when the aircraft doors open — not when you took off.
Cancelled flight
If Transavia cancelled your flight and told you less than 14 days before departure, compensation is due unless it offered you another flight leaving and arriving close to your original times (Article 5). Whatever the notice, you can choose between a refund and a replacement flight.
Denied boarding
If you were refused boarding against your will — usually because the flight was overbooked — although you had a confirmed booking and checked in on time, compensation is due straight away (Article 4).
Care while you wait
Whatever caused the disruption, while you wait Transavia must provide meals and refreshments and, if you have to stay overnight, a hotel and transport to it (Article 9).
What to know about claiming from Transavia
- Transavia is two airlines of the Air France-KLM group that share a name and a website: Transavia, licensed in the Netherlands, and Transavia France, licensed in France. Both are European airlines, so EU261 covers their flights departing from the EU, Iceland, Norway or Switzerland, and their flights into those countries. Compensation is owed by the one that operated your flight: a flight number starting with HV is Transavia, one starting with TO is Transavia France.
- Transavia flies from Amsterdam Schiphol, Rotterdam The Hague and Eindhoven; Transavia France from Paris-Orly, Lyon, Montpellier and Nantes.
- Transavia flies within Europe and to North Africa, where the compensation is €250 for flights up to 1,500 km and €400 for longer ones. Because Transavia is a European airline, its flights back from Morocco, Algeria or Tunisia are covered too, unlike the same flights on Royal Air Maroc, Air Algérie or Tunisair. €600 applies only to flights over 3,500 km leaving the EU, which Transavia rarely operates.
- From 30 May to 1 June 2025, Transavia France's own cabin crew went on strike over pay and working conditions, and flights from Paris-Orly and other French airports were cancelled. A strike by an airline's own staff is not an extraordinary circumstance (Court of Justice of the EU, Airhelp v SAS, C-28/20, 2021), so those cancellations generally give a right to compensation.
- Transavia takes claims through the online form on its website, where it asks for your booking number, flight number and flight date.
When compensation is unlikely
Compensation is usually not due when:
- the flight arrived less than 3 hours late;
- you were told about the cancellation at least 14 days before departure;
- the disruption was caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken — for example severe weather, air traffic control restrictions, a security risk, or a strike by staff who do not work for the airline;
- the flight is not covered by EU261 (see above).
A technical fault, or a strike by Transavia's own staff, is generally not an extraordinary circumstance, so compensation is usually still due.
If Transavia refuses to pay
If Transavia rejects your claim or does not reply, you can complain to the national enforcement body of the country your flight departed from.
Every EU country has one, as do Iceland, Norway and Switzerland.
Or let us handle it: we take your claim to Transavia, and to the enforcement body or to court if needed.
Frequently asked questions
Does EU261 cover my Transavia flight?
EU261 covers every Transavia flight departing from an airport in the EU, Iceland, Norway or Switzerland. Because Transavia is a European airline, it also covers its flights into those countries from anywhere in the world.
How much compensation can I get from Transavia?
€250 for flights up to 1,500 km, €400 for flights of 1,500 to 3,500 km and for every flight over 1,500 km within the EU, and €600 for longer flights — per passenger, whatever the ticket cost.
What does it cost to claim with Airkarma?
Nothing up front. If we recover your compensation, we keep 25% incl. VAT. If we don't, you pay nothing.
How do I know whether Transavia or Transavia France operated my flight?
From the flight number: HV is Transavia, from the Netherlands, and TO is Transavia France. Your booking or boarding pass also names the operating airline. Both are European airlines, so the rules and amounts are the same; the claim goes to the one that operated your flight.
My Transavia flight back from Morocco, Algeria or Tunisia was delayed. Am I covered?
Yes: EU261 covers flights into the EU when a European airline operates them, and Transavia is one. If you arrived 3 hours or more late for a reason within the airline's control, you may be owed €250 or €400 per passenger, depending on the distance.
My Transavia France flight was cancelled during the cabin crew strike. Can I claim?
Generally, yes: a strike by Transavia France's own cabin crew does not release it from paying compensation, provided you were told less than 14 days before departure or arrived 3 hours or more late. A strike by air traffic controllers or airport staff is different and usually gives no compensation.
Airkarma is an independent claims service and is not affiliated with Transavia.