Condor delayed or cancelled flight: claim your compensation
If your Condor flight arrived 3 hours or more late, was cancelled at short notice, or you were denied boarding, EU Regulation 261/2004 may entitle you to €250 to €600 per passenger — whatever you paid for the ticket.
Last updated: October 2, 2026
Airkarma handles claims under EU Regulation 261/2004: flights departing from the EU, Iceland, Norway or Switzerland, and flights into those countries on a European airline. Flights departing from the United Kingdom fall under UK261, which we do not handle yet.
How much you can claim
- €250
- Flights up to 1,500 km
- €400
- Flights of 1,500 to 3,500 km, and every flight over 1,500 km within the EU
- €600
- Flights over 3,500 km, except flights within the EU
Per passenger, including children with their own seat. If the airline re-routed you and you arrived no more than 2, 3 or 4 hours late, depending on the distance, it may halve the amount (Article 7(2)).
No win, no fee: if we recover your compensation, we keep 25% incl. VAT. If we don't, you pay nothing.
When EU261 covers a Condor flight
EU261 covers every Condor flight departing from an airport in the EU, Iceland, Norway or Switzerland. Because Condor is a European airline, it also covers its flights into those countries from anywhere in the world.
Your rights by situation
Delayed flight
If you reached your final destination 3 hours or more after the scheduled arrival time, you are entitled to compensation as if the flight had been cancelled, as the Court of Justice of the EU confirmed in 2009 (Sturgeon). What counts is when you arrive — when the aircraft doors open — not when you took off.
Cancelled flight
If Condor cancelled your flight and told you less than 14 days before departure, compensation is due unless it offered you another flight leaving and arriving close to your original times (Article 5). Whatever the notice, you can choose between a refund and a replacement flight.
Denied boarding
If you were refused boarding against your will — usually because the flight was overbooked — although you had a confirmed booking and checked in on time, compensation is due straight away (Article 4).
Care while you wait
Whatever caused the disruption, while you wait Condor must provide meals and refreshments and, if you have to stay overnight, a hotel and transport to it (Article 9).
What to know about claiming from Condor
- Condor holds a German operating licence, so it is a European airline. EU261 covers its flights departing from the EU, Iceland, Norway or Switzerland, and its flights into those countries from anywhere in the world.
- Condor flies all its long-haul routes from Frankfurt, most of them to North America. On flights over 3,500 km the compensation is €600, both leaving Frankfurt and, because Condor is a European airline, flying back into it: a delayed Condor flight from the United States to Frankfurt is covered, where the same flight on a US airline would not be. Arriving 3 to 4 hours late on those flights gives half, €300; arriving 4 hours or more late gives the full €600.
- The Canary Islands, Madeira and the Balearic Islands are part of the EU, so Condor's holiday flights there count as flights within the EU: the compensation is capped at €400, however long the flight. Holiday flights to countries outside the EU, such as Egypt or Turkey, are covered in both directions because Condor is a European airline.
- Lufthansa no longer provides feeder flights for Condor, which now runs its own network of European flights into Frankfurt, timed to connect with its long-haul flights. If a late Condor feeder flight made you miss a Condor long-haul flight booked on the same ticket, what counts is how late you reached your final destination (Court of Justice of the European Union, Folkerts, C-11/11, 2013), and the amount follows the distance of the whole journey (Bossen, C-559/16, 2017).
When compensation is unlikely
Compensation is usually not due when:
- the flight arrived less than 3 hours late;
- you were told about the cancellation at least 14 days before departure;
- the disruption was caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken — for example severe weather, air traffic control restrictions, a security risk, or a strike by staff who do not work for the airline;
- the flight is not covered by EU261 (see above).
A technical fault, or a strike by Condor's own staff, is generally not an extraordinary circumstance, so compensation is usually still due.
If Condor refuses to pay
If Condor rejects your claim or does not reply, you can complain to the national enforcement body of the country your flight departed from.
Every EU country has one, as do Iceland, Norway and Switzerland.
Or let us handle it: we take your claim to Condor, and to the enforcement body or to court if needed.
Frequently asked questions
Does EU261 cover my Condor flight?
EU261 covers every Condor flight departing from an airport in the EU, Iceland, Norway or Switzerland. Because Condor is a European airline, it also covers its flights into those countries from anywhere in the world.
How much compensation can I get from Condor?
€250 for flights up to 1,500 km, €400 for flights of 1,500 to 3,500 km and for every flight over 1,500 km within the EU, and €600 for longer flights — per passenger, whatever the ticket cost.
What does it cost to claim with Airkarma?
Nothing up front. If we recover your compensation, we keep 25% incl. VAT. If we don't, you pay nothing.
My Condor flight from the United States to Frankfurt was delayed. Am I covered?
Yes. EU261 covers flights into the EU when a European airline operates them, and Condor is one. If you arrived in Frankfurt 4 hours or more late, for a reason within Condor's control, the compensation is €600 per passenger; between 3 and 4 hours late, €300.
How much can I claim for a delayed Condor flight to the Canary Islands?
Up to €400 per passenger, not €600: the Canary Islands are part of the EU, so the flight counts as a flight within the EU, whose compensation is capped at €400 whatever the distance. You need to have arrived 3 hours or more late, for a reason within Condor's control.
My Condor flight to Frankfurt was late and I missed my Condor long-haul connection. Can I claim?
Yes, if both flights were on one booking and you reached your final destination 3 hours or more late, for a reason within Condor's control. The compensation is based on the distance from your first departure airport to your final destination, so it can reach €600. If you booked the two flights separately, each is assessed on its own.
Airkarma is an independent claims service and is not affiliated with Condor.